Conversational User Interface (CUI) is an artificial interface with which you can communicate to either ask questions, place orders, or get information.\u00a0\u00a0<\/p>\n Top-notch CUI\u2019s offer a more human-like conversation. This helps in bridging the gap between physical and online conversations.<\/p>\n Many companies have started understanding the importance of\u00a0<\/span>conversational AI<\/a>\u00a0<\/span>by incorporating them into their marketing strategies. Statistics show that automated conversational marketing companies witnessed a\u00a0<\/span>10%<\/a>\u00a0increase in revenue within 6-9 months.<\/p>\n Even from a customer\u2019s point of view,\u00a0<\/span>86%<\/a>\u00a0of online buyers preferred quick and immediate customer support, which chatbots for small businesses provide.<\/p>\n There are two main types of CUI\u2019s. First is the chatbots where the interaction and communication takes place in the form of text. The second one is voice assistants like Google Assistant, with which you can talk to provide input.\u00a0\u00a0<\/p>\n Here are 5 of the top CUI\u2019s and chatbots for business that cover all bases and provide a smooth and happy experience to all users.\u00a0\u00a0<\/p>\n<\/p>\n Skyscanner<\/a>\u00a0<\/span>is an online travel agency that launched in 2003. It allows its users to compare and find cheap flights and hotels and also hire cars.\u00a0\u00a0<\/p>\n Skyscanner is the world\u2019s biggest independent flight search engine. In 2016, it\u00a0<\/span>raised $192 million<\/a>\u00a0<\/span>to grow its engine and services. In the same year, when\u00a0<\/span>conversational AI and chatbots<\/a>\u00a0<\/span>started receiving more recognition, Skyscanner joined the league by introducing their Facebook Messenger bot.<\/p>\n The purpose of this chatbot is to help customers search for flights to any destination through a simple conversation.\u00a0\u00a0<\/p>\n Skyscanner\u2019s\u00a0<\/span>Facebook Messenger bot<\/a>\u00a0<\/span>begins well by providing the necessary information on its home page. By displaying information like \u201cThe world\u2019s travel search engine\u201d and \u201cTypically replies instantly,\u201d it tells you what it is capable of doing.\u00a0\u00a0<\/p>\n When you continue, the bot welcomes you by your name, thus providing a personalized experience. You can then find flight deals, explore new destinations, or get tips on the best time and route for travelling.\u00a0\u00a0<\/p>\n After selecting the origin city, destination city, and travel dates, the chatbot shows a list of flight options from various airlines along with their rates. It is also capable of sending alerts if there is any change in the pricing.\u00a0<\/p>\n Once you compare and choose a flight, the chatbot redirects you to the website to complete the payment.\u00a0\u00a0<\/p>\n Anywhere\u00a0<\/p>\n<\/li>\n<\/ul>\n The “Anywhere” feature is one of Skyscanner\u2019s best features. If you are unsure of your destination, simply typing \u201canywhere\u201d in the text box will display a list of travel suggestions from the origin city.\u00a0\u00a0<\/p>\n \u00a0Offers Constant Confirmation\u00a0\u00a0<\/p>\n<\/li>\n<\/ul>\n Throughout the process of searching and selecting a flight, Skyscanner\u2019s chatbot constantly confirms the cities and dates that you have chosen. It also allows you to change the details with ease.\u00a0<\/p>\n Skyscanner is one great example of a company that follows and adapts to new trends. With many people using the Telegram messaging service, Skyscanner introduced a Telegram bot to target a wider audience to search for flights and hotels easily.\u00a0<\/p>\n The bot can even understand colloquial terms like \u201cnext weekend\u201d or \u201cnext Monday\u201d and display the correct options.\u00a0\u00a0<\/p>\n Skyscanner has also added a live chatbot on the Skype platform.<\/p>\n In 2016, Skyscanner also partnered with Amazon\u2019s Alexa allowing users to search for flights through a voice conversation. By asking simple questions \u201cWhere are you flying from?\u201d and \u201cWhere are you flying to?\u201d Alexa can get the travel details from you and talk you through the relevant flight details.\u00a0<\/p>\n The easy-to-use conversational user interface of Skyscanner is effective in providing relevant details to all customers. In just a few years since the chatbot\u2019s introduction, Skyscanner managed to\u00a0<\/span>pass one million traveller interactions\u00a0<\/span><\/a>with chatbots across all platforms by 2019.<\/p>\n All the minute details show the thought put into designing the chatbot, making it a huge success.\u00a0<\/p>\n<\/p>\n Duolingo<\/a>\u00a0<\/span>is a language learning platform that provides its services for free to all users on its website and mobile app. Officially released in 2012, Duolingo now offers courses in 38 languages, including fictional languages like Klingon.\u00a0\u00a0<\/p>\n Over the past few years, Duolingo has started to leverage the power of artificial intelligence to alter the courses and make them more convenient for the user.\u00a0\u00a0<\/p>\n With the help of a conversational user interface, Duolingo has revolutionized the language learning sector.\u00a0\u00a0<\/p>\n Duolingo is an example of a great company that analyzes and understands their problems and brings out solutions to overcome them.\u00a0\u00a0<\/p>\n Duolingo understood that the most significant problem they would face would be helping users effectively learn a language. Conversing is what helps learners practice and retain the language. Simply reading words and phrases on a screen would not help in the same way.\u00a0\u00a0<\/p>\n Chatbots\u00a0<\/p>\n<\/li>\n<\/ul>\n To overcome this obstacle, Duolingo implemented the use of\u00a0<\/span>AI-based chatbots<\/a>. They created and assigned a few characters to the bots, allowing you to have a real conversation in your learning language.\u00a0\u00a0<\/p>\n If you get stuck and don\u2019t know how to reply during the conversation, you can also use the \u201chelp me reply\u201d option to get assistance from the bots.\u00a0\u00a0<\/p>\n \u00a0Conversational Lessons\u00a0<\/p>\n<\/li>\n<\/ul>\n Duolingo recently took conversational learning to the next level by introducing conversational lessons. This new feature offers practice with words and phrases used in real-life scenarios and will enable you to put those words together to form meaningful sentences.\u00a0\u00a0<\/p>\n Duolingo allows you to listen and repeat commonly used sentences. It also corrects you when you speak or type the wrong word and explains its correct usage. This way, you can learn a language with Duolingo through textual and voice conversations.\u00a0\u00a0<\/p>\n As you learn more words, the difficulty levels increase, giving you thorough learning of the entire language.\u00a0\u00a0\u00a0<\/p>\n Duolingo\u2019s chatbots and conversational lessons give the user the experience of having a conversation in reality. Duolingo is known for its conversational AI and conversational marketing strategies.\u00a0\u00a0\u00a0<\/p>\n Since its inception, they have added over\u00a0<\/span>\u00a0500 million\u00a0<\/span><\/a>registered users, out of which 42 million are active every month.\u00a0\u00a0<\/p>\n The coronavirus lockdown between March 11 \u2013 April 30 increased Duolingo\u2019s users by\u00a0<\/span>30 million people<\/a>. These statistics show the magnitude of Duolingo and its CUI\u2019s success.\u00a0<\/p>\n<\/p>\n Domino\u2019s<\/a>\u00a0<\/span>is one of the most successful pizza restaurant joints across the globe. Today, Domino\u2019s operates\u00a0<\/span>17,800 stores<\/a>\u00a0<\/span>in more than 90 countries selling an average of 3 million pizzas every day.<\/p>\n Over the years, Domino\u2019s has introduced different ways through which customers can order food. One such way is online ordering.\u00a0\u00a0<\/p>\n From 2017 to 2020 alone, Domino’s made\u00a0<\/span>27 million Facebook impressions.<\/a>\u00a0This figure alone shows the success of online ordering. But Domino\u2019s did not stop there. They introduced CUI into their business, allowing customers to order food through a bot on Facebook Messenger.<\/p>\n Here are some highlights of Domino\u2019s chatbot for business.\u00a0<\/p>\n Domino\u2019s named their chatbot \u201cDom,\u201d giving it a character. This makes the user feel that they are conversing with a person on the other end rather than a computer. Dom makes digital ordering more conversational and simple.\u00a0\u00a0<\/p>\n Dom has pre-set default options programmed into its interface. So, when you want to place an order with Dom, options like \u201cPizza,\u201d \u201cPasta,\u201d \u201cSandwiches,\u201d etc., show up on the screen. All you have to do is select an option and continue to the next step. This eliminates the need to type in your order, thus saving time.\u00a0\u00a0<\/p>\n Dom is also aware of current deals and allows you to apply a deal or coupon to your order.\u00a0\u00a0<\/p>\n The entire process of ordering a pizza occurs in multiple steps. It includes choosing the size of the pizza, crust, and toppings. Dom makes sure that it constantly summarizes your order while simultaneously adding new information to it at every step.\u00a0\u00a0<\/p>\n Dom also simplifies the process of making changes to the order. Even if you are in the last step (say you are choosing toppings) and feel like changing the pizza crust, Dom will make that change for you while retaining other information (like pizza size) in your order.\u00a0\u00a0<\/p>\n When Dom is unable to understand the customer\u2019s input, it apologizes and lets the customer know about it. This gesture is appreciated rather than displaying information that is not related to the customer\u2019s request.<\/p>\n Dom\u2019s skills also include its ability to place orders through voice commands from users, making pizza ordering easier.\u00a0\u00a0<\/p>\n Domino\u2019s also offering its services on voice-based CUI\u2019s like Amazon Alexa, launched in 2017, and Google Assistant, launched in 2019. Through these mediums, you can place your most recent order or track your ongoing order by asking the voice bot to do so.\u00a0\u00a0<\/p>\n Apart from ordering through chatbots and voice-based CUI\u2019s, the Domino\u2019s Anyware initiative allows all users to literally order from anywhere. This includes ordering from your car, smart TV, smartwatch, and through tweets, SMS, and zero-click app.\u00a0\u00a0<\/p>\n To put it in a nutshell, Domino\u2019s conversational AI chatbot makes online pizza ordering simple for all customers. The linear flow in Dom\u2019s CUI makes it easy to order food when compared to other alternatives.\u00a0\u00a0<\/p>\n<\/p>\n Lark<\/a>\u00a0<\/span>is a digital healthcare company that offers services in various sectors. It keeps track of your daily activities like food habits and sleeping patterns and aims at improving your fitness and health. It helps people in reducing weight and also focuses on reducing stress and anxiety among people.\u00a0\u00a0<\/p>\n Lark\u2019s chatbot is an app that dedicates itself to all these activities. Users can interact with their bot through text, voice, and button options.<\/p>\n One aspect that sets a fundamental difference between ordinary bots and top chatbots like Lark is its varied responses to the same topic. Even if you type in the same sentence repeatedly, Lark will respond with a different answer. This small attribute enormously improves its human-like conversational style.\u00a0\u00a0<\/p>\n Lark\u2019s responses are also friendly and caring. This is crucial, especially for conversations about mental health and stress. These responses help in motivating the users.\u00a0\u00a0<\/p>\n While conversing with a healthcare bot, knowledge about everything must be its top priority. Lark is one such bot that knows stuff related to its field as it was created with the help of experts and professionals in the healthcare sector.\u00a0\u00a0<\/p>\n For instance, when you tell Lark what you ate for lunch, it can recognize it and place it under a particular category (like veggies or meat). It can then make recommendations (like switching to other categories) so that you consume all kinds of nutrients to maintain a balanced diet.\u00a0\u00a0<\/p>\n In a way, Lark acts as your fitness coach and nutritionist.\u00a0\u00a0\u00a0<\/p>\n A\u00a0<\/span>comprehensive study<\/a>\u00a0<\/span>was performed on the Lark Weight Loss Health Coach AI (HCAI) to evaluate its effectiveness in weight loss. The results of the study showed the following:<\/p>\n It increased the consumption of healthy meals by 31%.<\/p>\n<\/li>\n An in-app survey showed a 100% response rate.<\/p>\n<\/li>\n High-risk diabetes patients using conversational AI lost a magnitude of weight compared to the loss achieved with lifestyle change programs.<\/p>\n<\/li>\n The health coach also encouraged positive behavioral changes.\u00a0\u00a0<\/p>\n<\/li>\n<\/ul>\n Over the years, Lark and its conversational user interface have received a few achievements.\u00a0<\/p>\n Named \u201cBest of 2016<\/a>\u201d by Google\u00a0<\/p>\n<\/li>\n Business Insider named them one of the \u201c10 Most Innovative Apps in the World<\/a>\u201d in 2016\u00a0<\/p>\n<\/li>\n Selected as a\u00a0<\/span>finalist<\/a>\u00a0<\/span>in the \u201cFierce Innovation Awards \u2013 Healthcare Edition 2020.\u201d\u00a0<\/p>\n<\/li>\n<\/ul>\n In 2018,\u00a0<\/span>Bank of America<\/a>\u00a0<\/span>launched their own chatbot \u201cErica\u201d to help their customers in their transactions on the mobile app.\u00a0<\/p>\n Created using AI, predictive analytics, and cognitive messaging, Erica can help customers in numerous ways like,\u00a0<\/p>\n Making payments\u00a0<\/p>\n<\/li>\n Checking account balance\u00a0<\/p>\n<\/li>\n Tracking daily expenditure\u00a0<\/p>\n<\/li>\n Locating past transactions\u00a0<\/p>\n<\/li>\n Checking FICO score\u00a0<\/p>\n<\/li>\n Receiving notifications on pending bills\u00a0<\/p>\n<\/li>\n<\/ul>\n Necessary Information on the Home Page\u00a0<\/p>\n<\/li>\n<\/ul>\n The home page of the app displays a greeting message that welcomes the user. Through the prompt at the bottom of the page, you can type or voice out your task or query. Erica also displays a message, \u201cSee what Erica can do,” which shows all its functions when clicked upon.\u00a0<\/p>\n \u00a0Versatility\u00a0<\/p>\n<\/li>\n<\/ul>\n Erica can efficiently understand voice, text, as well as tap inputs from the users. Erica indeed shows its versatility when it comes to understanding the customers\u2019 varied questions. Currently, Erica can\u00a0<\/span>understand almost 500,000 different variations<\/a>\u00a0<\/span>of the questions that customers ask.<\/p>\n Erica\u2019s\u00a0<\/span>time-to-resolution averages around three minutes<\/a>\u00a0<\/span>only via voice within the app. The voice-first attitude of Erica has redefined banking, taking it to a whole new level.\u00a0\u00a0\u00a0<\/p>\n \u00a0Provides Meaningful Insights\u00a0<\/p>\n<\/li>\n<\/ul>\n Erica provides meaningful insights that help customers in making better decisions. These insights can also help in saving money. Erica can do this by suggesting stuff like putting the cash rewards from your credit cards to better usage.\u00a0\u00a0<\/p>\n \u00a0Simplified Feedback System\u00a0<\/p>\n<\/li>\n<\/ul>\n Instead of asking detailed questions or sending out long forms, Erica asks for feedback subtly. Once the tasks are completed, a smiley and a sad emoji appear. You can easily give feedback by tapping on any one of them.\u00a0\u00a0<\/p>\n Around\u00a0<\/span>500,000 new users<\/a>\u00a0<\/span>make use of Erica\u2019s services every month. At the end of 2019, Bank of America stated that Erica alone had witnessed over\u00a0<\/span>10 million\u00a0<\/span><\/a>users and was about to complete 100 million client requests and transactions.<\/p>\n These statistics show that Bank of America hit the bulls-eye with its conversational AI.\u00a0<\/p>\n<\/p>\n Using Artificial Intelligence (AI) and Natural Language Processing (NLP), CUI\u2019s can understand what the user wants and provide solutions to their requests.\u00a0<\/p>\n Some of the best CUI\u2019s provide the following benefits to the customer and the owner.\u00a0<\/p>\n Provide a personalized and unique experience to all the users\u00a0<\/p>\n<\/li>\n Offer 24×7 support to all customers and clients, eliminating the need for man-power for the same job\u00a0<\/p>\n<\/li>\n Can efficiently speak to thousands of customers at the same time\u00a0<\/p>\n<\/li>\n Convenient to use as they are user-friendly\u00a0<\/p>\n<\/li>\n Available across various platforms and channels\u00a0\u00a0<\/p>\n<\/li>\n Easy to set up for business owners as it requires little to no knowledge in coding\u00a0<\/p>\n<\/li>\n Real-time analytics help business owners and marketers improve their marketing strategies.\u00a0<\/p>\n<\/li>\n<\/ul>\n Going through these game-changing conversational user interface and chatbots for business, it is clear that using them in conversational marketing strategies increases a company’s sales and leads to more happy customers.\u00a0\u00a0<\/p>\n Most of these chatbots also prove that thinking about all the small and minute details and incorporating them in the CUI\u2019s can take the company a long way forward.\u00a0\u00a0<\/p>\n<\/p>\n This article was originally published on WotNot<\/a>.<\/p>\n <\/a><\/p>\n<\/div>\n Go to Source<\/a><\/p>\n","protected":false},"excerpt":{"rendered":" Author: Mihir Contractor Introduction\u00a0 Conversational User Interface (CUI) is an artificial interface with which you can communicate to either ask questions, place orders, or get […] Read More<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":465,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"categories":[26],"tags":[],"_links":{"self":[{"href":"https:\/\/www.aiproblog.com\/index.php\/wp-json\/wp\/v2\/posts\/4858"}],"collection":[{"href":"https:\/\/www.aiproblog.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.aiproblog.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.aiproblog.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aiproblog.com\/index.php\/wp-json\/wp\/v2\/comments?post=4858"}],"version-history":[{"count":0,"href":"https:\/\/www.aiproblog.com\/index.php\/wp-json\/wp\/v2\/posts\/4858\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.aiproblog.com\/index.php\/wp-json\/wp\/v2\/media\/462"}],"wp:attachment":[{"href":"https:\/\/www.aiproblog.com\/index.php\/wp-json\/wp\/v2\/media?parent=4858"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.aiproblog.com\/index.php\/wp-json\/wp\/v2\/categories?post=4858"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.aiproblog.com\/index.php\/wp-json\/wp\/v2\/tags?post=4858"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}<\/a><\/p>\n
Introduction\u00a0<\/strong><\/span><\/h2>\n
Game-Changing Conversational User Interface Examples\u00a0<\/strong><\/span><\/h2>\n
1. Skyscanner \u2013 Travel Search Website\u00a0<\/strong><\/span><\/h3>\n
A Brief Walkthrough\u00a0\u00a0<\/strong><\/span><\/h4>\n
Few Brilliant Features\u00a0\u00a0<\/strong><\/span><\/h4>\n
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Adapting to New Trends\u00a0<\/strong><\/span><\/h4>\n
Results\u00a0<\/strong><\/span><\/h4>\n
2. Duolingo \u2013 Language Learning Platform\u00a0<\/strong><\/span><\/h3>\n
The Problem\u00a0<\/strong><\/span><\/h4>\n
The Solution\u00a0<\/strong><\/span><\/h4>\n
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Outcome\u00a0<\/strong><\/span><\/h4>\n
3. Domino\u2019s \u2013 Pizza Restaurant Chain\u00a0<\/strong><\/span><\/h3>\n
Meet Dom\u00a0\u00a0<\/strong><\/span><\/h4>\n
Pre-set Options\u00a0<\/strong><\/span><\/h4>\n
Constant Summarizing\u00a0\u00a0<\/strong><\/span><\/h4>\n
Accepting its Shortcomings\u00a0\u00a0<\/strong><\/span><\/h4>\n
Domino\u2019s Voice Ordering\u00a0<\/strong><\/span><\/h4>\n
Domino\u2019s Anyware\u00a0<\/strong><\/span><\/h4>\n
Interface\u00a0<\/strong><\/span><\/h4>\n
4. Lark \u2013 Digital Healthcare Platform\u00a0<\/strong><\/span><\/h3>\n
Varied Responses\u00a0<\/strong><\/span><\/h4>\n
A Knowledgeable Bot\u00a0<\/strong><\/span><\/h4>\n
Proven Research\u00a0<\/strong><\/span><\/h4>\n
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Achievements\u00a0<\/strong><\/span><\/h4>\n
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5. Erica \u2013 Bank of America\u2019s CUI\u00a0<\/strong><\/span><\/h3>\n
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Highlights of Erica\u2019s Conversational User Interface\u00a0<\/strong><\/span><\/h4>\n
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Analysis of Erica\u2019s Success\u00a0<\/strong><\/span><\/h4>\n
Why is Conversational User Interface Important?\u00a0<\/strong><\/span><\/h2>\n
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Conclusion\u00a0<\/strong><\/span><\/h3>\n